Title: Service Desk
Location: Farmers Branch 75244 – 3 days/week (preferably tues-thurs)
Shifts: 7-4 or 9-6 (make sure they are flex)
Duration: 3 month contract to hire
Must haves:
- High school diploma
- 2-3 years successful work within help desk/service desk environment
- Customer 1st mindset and collaborative
- Experience supporting Windows, MAC, Apple IOS and Android.
- Experience with iPhones and Ipads.
- Experience with ticketing systems (they use JIRA)
- Strong written and verbal customer service skills
- Punctual and reliable
- Comfortable on phones (90% of support is over phone)
Plusses: healthcare background
Day to Day:
- Day to day technical and application support for external clinician network and internal employees
- Customer engagement via ticketing system, inbound and outbound, and email channels
- Resolve iOS and Application related issues
- Resolve basic ADP, OKTA and other application issues. Basic MacOS, Windows OS devices for external provider employees
- Respond, coordinate, and monitor hardware fulfillment requests for iPad and peripherals
- Escalate and manage tickets transferred to other departments
- Keep customers and tickets documentation up to date
- Respond to customer questions and as needed guide customer to resolution
- Follow up with customers on unresolved issues for reopened tickets and callbacks
- Actively demonstrates teamwork at all times by collaborating on ad hoc projects
- Ability to work occasional overtime, weekend, and holidays
